Terms and conditions

When the Customer registers, he accepts all the conditions and characteristics of the services listed on the website www.canalettoluxuryfood.com.

Canaletto Srl reserves the right to change the sales conditions of its products at any time. These conditions may be subject to amendments; the date on which they are published on line shall be the date on which they take effect.

Object of the contract

By these general conditions of sale, Canaletto Srl sells and remotely purchases the goods specified on the website www.canalettoluxuryfood.com. The contract is effective from the moment when the customer accesses www.canalettoluxuryfood.com and purchases an order in accordance with the procedure provided by the site itself.

Conclusion and effectiveness of the contract

The sale will be considered concluded when Canaletto Srl sends to the Customer an e-mail confirming the order. The e-mail contains the details of the Customer, the type, quantity and price of the goods purchased, the shipment costs and the delivery address to which the goods will be sent. The Customer undertakes to confirm the accuracy of the data contained therein and to promptly communicate any corrections. The contract will be concluded and the purchase order binding as soon as the customer has confirmed the order and accepted the general conditions of sale.

Availability of the products

The availability of the products refers to what is on hand at the time when the Customer consults the product records; this must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to others before confirming the order. The photographs of the products presented on www.canalettoluxuryfood.com are not contractually binding, as they are for illustrative purpose only.

Even after sending the e-mail confirming the order by Canaletto Srl, partial or total product shortages may occur. In this case, the Customer will be promptly informed and may decide whether to accept the delivery of only the products available or to request the cancellation of the order by notifying it to Canaletto Srl via e-mail.


The prices of the caviar presented on the website are expressed in Euros and are to be considered VAT included. The prices applied are those indicated on the site at the time of checkout by the customer. Any taxes and ancillary costs (such as shipping costs) are not included in the purchase price and will be clearly indicated in the order summary before payment is made.

The Customer accepts Canaletto Srl’s right to amend its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of the order and confirmed in the e-mail sent by Canaletto Srl as confirmation of the purchase order.

Methods of payment

Each payment by the customer can only be made by credit card, via Paypal or by bank transfer. The goods will be shipped only once payment has been received.

For payments made by credit card, if the unavailability of a product is discovered after the booking of the order and the reservation of the amount on the card, Canaletto Srl will take the necessary measures with the payment operator to cancel the related transaction for the goods that are not available.

The communications relating to the payment and the data communicated by the Customer take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.


Shipping may have a variable cost based on the quantity purchased and the country of destination. Shipping costs can be changed at any time by updating the information on the site.

Shipments are made on Monday, Tuesday, Wednesday and delivery within approximately 48/72 working hours (depending on the location) from the notification of order fulfillment.

Delivery methods

The Customer must provide an address (even different from the one indicated at the time of registration) and guarantee his presence to receive the delivery throughout the day.

If this is not possible, the Customer is invited to contact Canaletto Srl either by email at info@canalettoluxuryfood.com or by phone at +39 3756222013 (9-13 / 14.30-17.30) to agree on a different delivery method. The customer will be given the number of the waybill to be able to contact the courier directly for a subsequent passage within 24 hours. Canaletto Srl declines all responsibility for delivery delays, which remain outside its area of competence. No compensation will be paid by Canaletto Srl to the Customer in case of failure to collect the goods.


In case of receipt of non-compliant and / or defective products, the Customer must promptly notify Canaletto Srl by writing to info@canalettoluxuryfood.com specifying whether he wishes the item to be replaced or refund. The Customer, after having communicated the desire to withdraw from the contract, is required to return the Canaletto Srl Products within the following 14 days, taking charge of the shipment.

Canaletto Srl reserves the right to verify the disputed non-conformity and, in case of confirmation, will arrange for the shipment of the replacement goods or for the refund by crediting the card used by the Customer for the purchase.

The customer is responsible for keeping the caviar at an appropriate temperature (from 0 ° to + 4 °) and returning it to the same thermal box with previously activated iceboxes, under penalty of losing the right to any refund.

Right of withdrawal

The right of withdrawal is excluded, in accordance with the provisions of art. 59 of the Consumer Code (Legislative Decree 21/2014 and subsequent amendments and additions), being the supply of goods that risk deteriorating or expiring rapidly, as well as the supply of sealed goods that cannot be returned for hygienic reasons o related to health protection and were opened after delivery; the Customer, therefore, by completing the order, consciously accepts the exclusion from the right of withdrawal relating to the product.


Canaletto Srl assumes no responsibility for disruptions attributable to force majeure or unforeseeable circumstances, including when resulting from malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract.

The information relating to the Products provided through the Site is constantly updated. Canaletto Srl reserves the right to correct the description of the Products even after an order has been sent, or to modify or update the information at any time, without prior notice, without prejudice to the rights of the Customer under these Terms and Conditions.

Access to the site

The customer has the right to access the site for consultation and making purchases. No other use of the site or its content is permitted.

The Customer must avoid any improper use of the site as well as avoid the introduction of viruses, Trojan horses, worms, logic bombs or other programs or materials that may cause technological damage.

Applicable law and competent jurisdiction

These General Conditions of Sale are subject to Italian law. Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the Customer’s place of residence; Canaletto Srl informs the Customer that he is a consumer referred to in Article 3, paragraph 1, letter, a) of the Consumer Code and that a European platform has been set up for the online resolution of consumer disputes (so-called platform ODR). The ODR platform is available at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home.show. Through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the site of each of them and start a non-judicial online resolution procedure for any dispute relating to and / or deriving from contracts for the sale of goods and services stipulated on the network. Consequently, each customer can use this platform for the resolution of any dispute arising from the online contract stipulated with Canaletto Srl.